quality assurance

QUALITY CATEGORIES

4 Categories:

Quality Assurance, Tracking and Audit

  • Ensure the yeild rate
  • Tracking issues
  • Audit Quality

Product Maintenance

  • Learning skills from supplier
  • Checking devices

Technical Support

  • Problem analysis
  • User's site technical support

Training

  • Training for new employee
  • Training for new project and maintenance

QUALITY GOALS

Resume

  • Build the product's resume
  • Build bigdata

Standard Operating Procedures

  • SOP of checking products
  • Advancing SOP

Profession

  • Professionalize
  • Training

Globalize

  • ISO9000 / • IEC 62676

QUALITY MANAGEMENT

Every dvice has a tag to record it's status.
We build a platform to manage thousands of these devices. Standardlize the procedure so that users, engineers and customers can track their device's status.
This is the graph of Resume Platform.

 

ISSUE SLOVE PROCEDURE

Clarify the device's status, so that we can solve the problem accurately.

We have 5 steps to solve problems:

  1. 1. Issue Reproduce
  2. 2. Issue Analysis
  3. 3. Issue Fixed
  4. 4. Burn-in Test
  5. 5. Status Record

ISSUE STATUS TRACKING

We need to know all problems' state. It's still in progress, or it's stuck.

We have 6 problem's states

  1. 1. Open
  2. 2. In progress
  3. 3. Resolved
  4. 4. On Hold
  5. 5. Reopen
  6. 6. Closed

State Diagram: